We live in a technology-driven world. In a society where smart homes and self-driving cars are becoming the norm, it’s important for industries – banks included – to keep up. That’s where interactive teller machines can be a major benefit. Interactive teller machines look just like standard ATM machines. The difference is their videoconferencing capabilities, which allow customers to chat face-to-face with bank staff. The benefits of interactive teller machines, ranging from cost-effectiveness and convenience, makes them a major boon for any bank.
Benefits of Interactive Teller Machines
They’re more economical.
Keeping up with the latest technological advancements can be challenging, especially for small banks. Interactive teller machines can cut operational costs for banks in a few different ways. First, they can reduce staffing expenses. Interactive teller machines allow a central base of bank employees to work across several locations. That’s good news for banks across the country, as more and more branches are shuttering due to operational and staffing costs. Many large banks are taking advantage of these machines by staffing bankers at branch offices while placing the majority of their teller support at a central location.
They improve banking services.
One of the benefits of interactive teller machines is their efficiency. The machines are a great way to speed up banking services without subjecting customers to robotic communication. Interactive teller machines can also help automate basic banking tasks like deposits and withdrawals. Automation speeds up transaction times and allows customers to enjoy friendly, personalized service – without waiting in line for their entire lunch break. Additionally, by employing remote workers, interactive teller machines make it possible for banks to offer services in the evenings and on weekends, which is convenient for bank customers confined to an eight-hour workday.
They offer a wide range of support.
Have you ever visited your local bank branch with a question only to be told that you would need to call a tedious customer service line or travel to another branch? That’s because some banks struggle to staff every branch with employees who offer a high level of technical expertise. Interactive teller machines allow highly skilled, experienced bank employees to cover a range of teller lines. That means that you’re more likely to speak to a well-trained employee who can accommodate a highly specific question. Using an interactive teller machine means that your bank branch can become a one-stop shop for busy customers.
Due to technological advancements, more banks have been able to go paperless. However, some bank customers still balk at the idea of online banking. Some customers, especially older individuals, may see online banking as untrustworthy despite innovations in online security. Interactive teller machines allow your customers to speak with a real bank employee, giving them peace of mind while cutting down on the use of excess forms, deposit slips, and other paper products. Additionally, interactive teller machines are a good way for large banks to increase their presence in rural areas without staffing new branches. That allows individuals who live in rural zones to cut down on the fuel they would use to drive to the nearest bank branch.
For more than 45 years, Federal Protection® has been committed to keeping businesses safe. An interactive teller system is a major investment – let us help you install, repair, and protect it. We specialize in a variety of financial security systems, and we’d like to help you find one that fits your needs. Give us a call at 800-299-5400 or contact us online to find a security system that works for you.